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Most managers look for employees who are intuitive, self-disciplined and have the best interests of the company in mind. Even if you, as a leader, have a team of professional, punctual and honest employees, you may still find that the results do not meet your company’s expectations. It is up to leaders to help their teams become creative, visionary, problem-solvers focused on the bottom-line.

Through this training program, leaders will gain the skills to manage their teams for enhanced achievements, with the same resources, in less time. Imparted in this valuable Course are the principles of quality assurance and improved performance.


This Course will provide you with:

  • Human performance biases
  • An ability to define ‘quality’
  • Quality measurement techniques
  • Performance management skills to set standards and indicators for achievement
  • The skills to carry out quality-based management
  • An understanding of the Total Quality concept for development projects
  • The ability to design quality measurement and improvement tools

Who Should Attend

Performance and Quality Improvement techniques are beneficial to leaders from any field. Managers, team leaders, director, consultants, freelancers, business owners and CEOs will gain valuable knowledge from attending this training program.


Day One

  • Principles of human performance
  • Applying quality in human performance
  • The sub-conscious level and its role in performance
  • Challenges in quality management
  • Relating work to vision!
  • Communicating about quality
  • Inspiring the purpose of Performance Quality Improvement
  • Defining standards

Day Two

  • Set your own standards
  • Characteristics of a standard
  • Performance Assessment Tools
  • Assessment Methods
  • Tools for quality assessment and management
  • The proper use of KPIs
  • Action plans for quality management
  • Resources for quality management

Day Three

  • Stakeholder involvement and communicating your quality management practice
  • Communicating During Performance Assessment
  • Ranking and scoring
  • Analysis of quality assessment data
  • Integrating total quality concept in human performance
  • Direct observation
  • Using secondary sources

Day Four

  • Interview guides and checklist development
  • Finding Gaps
  • Cause and Effect – Detecting the root cause
  • Prioritizing interventions to fill performance gaps
  • Supportive Supervision to improve performance
  • Continuous performance quality control and management

Fee Information

Course Fees vary based on location, topic and dates of the course. Please contact us to get details. Standard course fee includes:

  • tuition costs
  • certificate
  • study materials
  • meals (Lunch and refreshments)
  • a social program (only if more than five participants attend)

  • Course Fee does not cover
  • Visa
  • travel costs
  • any insurance
  • accommodation
  • personal expenses and other meals

  • Discounts may apply for groups, In-house training or destinations other than specified in the program. Please contact us with your requirements and we will provide you with a quote.

    Important Notes

    General Notes:

  • As an open course, this program is offered in specific destinations. However, for groups and as an in-house training, it can be offered in many parts of the world. Please contact us for more details
  • This program can be integrated with any other program in the same category and the client will get a considerable discount.
  • Accordemy courses can be offered in other languages than English too. Please contact us for your needs.

  • What Participants Receive?
  • Certificate of course completion issued by Accord Worldwide, Inc. The USA.
  • Lifetime free access to online version of the course material.
  • Lifetime free membership in related online discussion groups.
  • Discounted fee for future courses.

  • Travel Management

    If you require support in managing your trip to the course destination, we can provide you with information or arrangement. Travel management will be done by third party service providers and any discount will not apply on travel expenses.


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