Description

Background

Most managers look for employees who are intuitive, self-disciplined, and have the best interests of the company in mind. Even if you, as a leader, have a team of professional, punctual, and honest employees, you may still find that the results do not meet your company’s expectations. It is up to leaders to help their teams become creative, visionary, and problem-solvers focused on the bottom line.

Through this training program, leaders will gain the skills to manage their teams for enhanced achievements, with the same resources, in less time. Imparted in this valuable Course are the principles of quality assurance and improved performance.

The “Performance Quality Improvement” course is a transformative program designed for organizations striving to elevate their performance standards. This course bridges the gap between theory and practice, providing participants with the tools necessary to assess and enhance their performance metrics, thereby driving productivity, operational efficiency, and overall business success.

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Benefits

By the end of this training, you will be able to:

• Understand and overcome human performance biases.
• Master the definition and measurement of ‘quality’.
• Develop robust performance management skills.
• Acquire quality-based management capabilities.
• Grasp the Total Quality concept for projects.
• Design quality measurement and improvement tools.
• Learn to identify and mitigate performance gaps.
• Gain insights into data-driven decision-making.
• Foster a culture of quality within organizations.

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Who Should Attend

Performance and Quality Improvement techniques are beneficial to leaders from any field. Managers, team leaders, directors, consultants, freelancers, business owners, and CEOs will gain valuable knowledge from attending this training program.

Ideal for business leaders, managers, and quality assurance professionals, this course leverages industry best practices and globally recognized methodologies for performance improvement. Whether you’re part of a growing organization or a well-established corporation, our course is committed to fostering a culture of continuous learning and improvement, enabling you to drive significant, positive change in your business performance.

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Curriculum

Day One – Foundations of Performance and Quality

• Principles of Human Performance and Role of Subconscious Level
• Defining Quality, Standards, and Setting Your Own
• Linking Work to Vision and Inspiring Performance Quality Improvement
• Challenges in Quality Management and Stakeholder Communication

 

Day Two – Quality Assessment Tools and Techniques

• Applying Quality in Human Performance
• Performance Assessment Tools, Methods, and KPIs
• Analysis of Quality Assessment Data
• Direct Observation, Secondary Sources, and Interview Techniques

 

Day Three – Performance Evaluation and Gap Analysis

• Quality Assessment: Ranking, Scoring, and Finding Gaps
• Cause and Effect Analysis: Detecting Root Cause
• Prioritizing Interventions and Supportive Supervision for Improvement
• Integrating Total Quality Concept in Human Performance

 

Day Four – Continual Improvement and Quality Control

• Continuous Performance Quality Control and Management
• Promoting a Culture of Quality in the Organization
• Use of Technology in Quality Management
• Risk Management in Quality Control and Improvement
• Course Recap and Action Plan Development