Description

Background

U.S.A training expenditures total for 2013 was reported at 55.4 billion; the previous year was at 55.8 billion. This is a large amount of money and management needs to be held responsible for every cent spent. The delivery of training and the outcomes thereof need to meet the level of expected quality. This can be achieved when management applies standard-based measurement protocols for their training programs.

Quality assurance of training programs is addressed in this comprehensive, ‘research-based’ Course. By offering modern training techniques, this program will help leaders gain the skills to meet the demands of modern HRM training programs.

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Benefits

This Course will provide you with:

• An understanding of why people need training
• The practical differences between training and other organizational programs
• The ability to define ‘quality’
• Quality measurement tools and techniques
• Tools to set quality standards
• Tools for carrying out standard-based management
• The concept of Total Quality for development projects
• Methods of quality improvement

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Who Should Attend

Professionals from all industries can gain from understanding and applying the effective training techniques imparted in this Course. These include HR, Frontline and Middle managers, Consultants and even HR specialists. Anyone who wishes to enhance their knowledge in this field is welcome to join, including consultants and freelancers.

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Curriculum

Day One

• Principles of human learning
• Definition of quality
• Applying quality in human performance
• The sub-conscious level and its role in performance
• Challenges in quality management

Day Two

• Relating work to vision!
• Communicating about quality
• Defining standards for training projects
• Set your own standards
• Characteristics of a standard

Day Three

• Tools for quality assessment and management
• Task analysis for training programs
• Action plans for quality management
• Resources for quality management
• Stakeholder involvement and communicating your quality management practice

Day Four

• Ranking and scoring
• Analysis of quality assessment data
• Applying quality in human performance
• Direct observation
• Using secondary sources
• Interview guides and checklist development

Day Five

• Continuous performance quality control and management
• Participatory practices for performance quality assurance
• Working with resource limited and insecure areas
• International examples from other industries