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Many challenging and unforeseen factors affect businesses today. With companies facing these variables, disputes and conflicts are certain to emerge. Managers need to have competency when dealing with disagreements, including skills for conflict resolution and arbitration.

This thorough Course provides proven principles for interacting with and managing a variety of people and situations, including disputes. Leaders will be shown how to handle issues effectively before they become major disputes and conflicts.


This Course will provide you with:

  • The skills to lead winning negotiations
  • Enterprise design principles to avoid disputes
  • The ability to pinpoint and address issues that may lead to disputes
  • Modern arbitration and dispute settlement techniques in business
  • The ability to understand your rights
  • The skills to design and carry out deals that are win-win
  • Dispute techniques to make sure your side is heard
  • Tools for critical negotiation to minimize your loss

Who Should Attend

This course is suitable for every manager. The content is not technical for lawyers or law students, but it is the best choice for managers and even legal advisors who are up for alternative dispute resolutions. Contract managers, corporate legal advisors, corporate senior executives and senior project directors need this knowledge to be able to contribute in dispute resolutions. Practical advice will also be given on how to interact with legal arbitrators at opportune times. This program requires no previous training in the field and offers professionals of all levels the skills to arbitrate and negotiate competently.


Day One

  • What is dispute resolution (DR)? What are its purposes
  • Difference between Negotiation and arbitration
  • DR under relevant Laws
  • Basics of negotiation
  • Basic elements of successful negotiation

Day Two

  • Approaches to Negotiation
  • Emotions in negotiations
  • Introduction to Mediation
  • Mediation skills
  • Advanced mediation skills

Day Three

  • Introduction to Restorative Justice
  • Restorative Justice under the relevant law
  • Major influences on the process choice
  • Differences in thinking and decision-making process.
  • Managing your arbitrator

Day Four

  • Disputes with arbitrator
  • Avoid disputes in venture design
  • Major errors that ventures can lead to disputes
  • Win-win mindset
  • Handling difficult people

Fee Information

Course Fees vary based on location, topic and dates of the course. Please contact us to get details. Standard course fee includes:

  • tuition costs
  • certificate
  • study materials
  • meals (Lunch and refreshments)
  • a social program (only if more than five participants attend)

  • Course Fee does not cover
  • Visa
  • travel costs
  • any insurance
  • accommodation
  • personal expenses and other meals

  • Discounts may apply for groups, In-house training or destinations other than specified in the program. Please contact us with your requirements and we will provide you with a quotation.

    Important Notes

    General Notes:

  • As an open course, this program is offered in specific destinations. However, for groups and as an in-house training, it can be offered in many parts of the world. Please contact us for more details
  • This program can be integrated with any other program in the same category and the client will get a considerable discount.
  • Accordemy courses can be offered in other languages than English too. Please contact us for your needs.

  • What Participants Receive?
  • Certificate of course completion issued by Accord Worldwide, Inc. The USA.
  • Lifetime free access to online version of the course material.
  • Lifetime free membership in related online discussion groups.
  • Discounted fee for future courses.

  • Travel Management

    If you require support in managing your trip to the course destination, we can provide you with information or arrangement. Travel management will be done by third party service providers and any discount will not apply on travel expenses.


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