Many challenging and unforeseen factors affect businesses today. With companies facing these variables, disputes and conflicts are certain to emerge. Managers need to have competency when dealing with disagreements, including skills for conflict resolution and arbitration.
This thorough Course provides proven principles for interacting with and managing a variety of people and situations, including disputes. Leaders will be shown how to handle issues effectively before they become major disputes and conflicts.
This Course will provide you with:
- The skills to lead winning negotiations
- Enterprise design principles to avoid disputes
- The ability to pinpoint and address issues that may lead to disputes
- Modern arbitration and dispute settlement techniques in business
- The ability to understand your rights
- The skills to design and carry out deals that are win-win
- Dispute techniques to make sure your side is heard
- Tools for critical negotiation to minimize your loss
Who Should Attend
This Course is not designed for legal practitioners, but for managers to effectively avoid and manage conflicts and disputes, should they arise. Practical advice will also be given on how to interact with legal arbitrators at opportune times. This program requires no previous training in the field and offers professionals of all levels the skills to arbitrate and negotiate competently.
- What is DR? What are its purposes
- Difference between Negotiation and arbitration
- DR under relevant Laws
- Basics of negotiation
- Basic elements of successful negotiation
- Approaches to Negotiation
- Emotions in negotiations
- Introduction to Mediation
- Mediation skills
- Advanced mediation skills
- Introduction to Restorative Justice
- Restorative Justice under relevant law
- Major influences on the process choice
- Differences in thinking and decision making process.
- Managing your arbitrator
- Disputes with arbitrator
- Avoid disputes in venture design
- Major errors that ventures can lead to disputes
- Win-win mindset
- Handling difficult people
Course Fees vary based on location, topic and dates of the course. Please contact us to get details. Standard course fee includes:
Course Fee does not cover
What Participants Receive?
If you require support in managing your trip to the course destination, we can provide you with information or arrangement. Travel management will be done by third party service providers and any discount will not apply on travel expenses.