Welcome to your Pre-Test Advanced CRM Email Full Name How would you elaborate SMART abbreviation? CRM trends today typically focus on what? Face to face contact Electronic support Voice/telephone First class mail None Monitoring can help you Making assumptions about beneficiaries of the project Reflect on where you are going and how you are getting there Study of different stakeholders in a project None A process indicator is: The purpose behind a project activity Sign that something has been done in a project The expected out come from an activity None ________ is the ease the customer has during online interaction? Conformity. Transporting. Scrolling Usability None Time's up
