Welcome to Managing Difficult People What is harassment? Does not have an exact legal definition, but is generally considered as intimidation or abuse of authority. Is directly related to protected areas including sex, race, religion, age, sexual orientation, or disability. Can be defined as abuse, threats, or assault committed in relationship to work. None of the above None Which of the following is a Key Factor influencing Human Resources today Technology Demographical Technology Globalization Contingent Workforce Management None What do you do if you become emotional in a negotiation? End the negotiation Take a break Find another candidate Make your feelings known None What do non-direct questions determine? Ability to focus Skills Work experience The ability to follow directions None Why ask about communication in an interview? Determine what adjustments you need to make Determine if the individual causes problems Determine if the individual fits the needs of your company There is no reason None Which of the following is not included in the correct approach to end relationship with a customer? Apologize Offer alternative(s) Do not blame Promise that our product still helps None Name Email Time's up
