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Every product and service process within an organization can be improved. This improvement involves increased customer satisfaction, lowered costs and the delivery products and services at a quicker pace and at a higher standard of quality.

This ‘Quality Assurance Management’ Course will help attendees improve their awareness of the importance of QA within their organization. Powerful, effective quality management tools and techniques will be imparted in this informative, hands-on program.


This Course will provide you with:

  • An ability to define ‘quality’
  • Quality measurement techniques
  • The skills to carry out quality-based management
  • The ability to design quality measurement and improvement tools
  • An understanding of the human part in QA
  • Foundations for QA leadership

Who Should Attend

Any person who is responsible for quality assurance within their organization is invited to gain valuable knowledge from this ‘research-based’ Course. This includes admin staff, operational managers, customer service associates, executives and CEOs. QA techniques are beneficial to leaders from any field wishing to enhance their skills in this area.


Day One

  • Definition of quality
  • Quality management goals and core values/principles
  • Focusing quality on getting business results
  • Quality Assurance Concepts

Day Two

  • Applying quality in development
  • Challenges in quality management
  • Tools for quality assessment and management
  • Action plans for quality management

Day Three

  • Principles of relief and development work
  • Resources for quality management
  • Stakeholder involvement and communicating your quality management practice
  • Integrating total quality concept in development
  • Quality evolution

Day Four

  • Participatory practices for quality assurance
  • Data Collection and Analysis
  • Communicating about quality
  • Total Quality Management (TQM)

Day Five

  • The Pioneers of Quality assurance
  • Inspection and Testing
  • Quality assurance Software and Quality assurance Standards
  • Continuous Improvement

Fee Information

Course Fees vary based on location, topic and dates of the course. Please contact us to get details. Standard course fee includes:

  • tuition costs
  • certificate
  • study materials
  • meals (Lunch and refreshments)
  • a social program (only if more than five participants attend)

  • Course Fee does not cover
  • Visa
  • travel costs
  • any insurance
  • accommodation
  • personal expenses and other meals

  • Discounts may apply for groups, In-house training or destinations other than specified in the program. Please contact us with your requirements and we will provide you with a quotation.

    Important Notes

    General Notes:

  • As an open course, this program is offered in specific destinations. However, for groups and as an in-house training, it can be offered in many parts of the world. Please contact us for more details
  • This program can be integrated with any other program in the same category and the client will get a considerable discount.
  • Accordemy courses can be offered in other languages than English too. Please contact us for your needs.

  • What Participants Receive?
  • Certificate of course completion issued by Accord Worldwide, Inc. The USA.
  • Lifetime free access to online version of the course material.
  • Lifetime free membership in related online discussion groups.
  • Discounted fee for future courses.

  • Travel Management

    If you require support in managing your trip to the course destination, we can provide you with information or arrangement. Travel management will be done by third party service providers and any discount will not apply on travel expenses.


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