Every product and service process within an organization can be improved. This improvement involves increased customer satisfaction, lowered costs and the delivery products and services at a quicker pace and at a higher standard of quality.
This ‘Quality Assurance Management’ Course will help attendees improve their awareness of the importance of QA within their organization. Powerful, effective quality management tools and techniques will be imparted in this informative, hands-on program.
This Course will provide you with:
- An ability to define ‘quality’
- Quality measurement techniques
- The skills to carry out quality-based management
- The ability to design quality measurement and improvement tools
- An understanding of the human part in QA
- Foundations for QA leadership
Who Should Attend
Any person who is responsible for quality assurance within their organization is invited to gain valuable knowledge from this ‘research-based’ Course. This includes admin staff, operational managers, customer service associates, executives and CEOs. QA techniques are beneficial to leaders from any field wishing to enhance their skills in this area.
- Definition of quality
- Quality management goals and core values/principles
- Focusing quality on getting business results
- Quality Assurance Concepts
- Applying quality in development
- Challenges in quality management
- Tools for quality assessment and management
- Action plans for quality management
- Principles of relief and development work
- Resources for quality management
- Stakeholder involvement and communicating your quality management practice
- Integrating total quality concept in development
- Quality evolution
- Participatory practices for quality assurance
- Data Collection and Analysis
- Communicating about quality
- Total Quality Management (TQM)
- The Pioneers of Quality assurance
- Inspection and Testing
- Quality assurance Software and Quality assurance Standards
- Continuous Improvement
Fees for this training course includes:
Course Fee does not cover
What Participants Receive?
If you require support in managing your trip to the course destination, we can provide you with information or arrangement. Travel management will be done by third party service providers and any discount will not apply on travel expenses.