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SLAs give the customer specific, measurable conditions for goods and services to be rendered by the service provider. In Supply Chain Management and Logistics, setting up service-level-agreements can be a useful tool for companies to make sure that their clients’ needs are met and that the standards of service are always high.

This practical Course will help leaders plan and manage SLAs efficiently. Proper supplier and stakeholder management techniques within the competitive marketplace will be addressed in this comprehensive, ‘research-based’ program.


This Course will provide you with:

  • The value of SLAs in internal and external supply chain management
  • The skills to masterfully design and implement SLAs and their associated KPIs
  • SLA format designs to use immediately in your company
  • The ability to make sure that vendor supply services match your requirements
  • An understanding of contract terms and conditions from a legal standpoint
  • An understanding of contract terms and conditions for virtual projects from a legal standpoint
  • Contemporary techniques to get the finest deal from suppliers and assess tenders

Who Should Attend

This innovative Course has been designed for leaders that deal with purchases, sales and marketing, or staff new to the field of negotiation, KPI and SLAs-setting. Procurement and non-procurement professions wishing to increase their knowledge in this area are welcome to gain from the principles taught in this program.


Day One

  • MSA Pre-Test
  • SLA Basics and purposes
  • SLA types and levels
  • SLA vs. contract
  • SLA format
  • SLA management tasks, process and tools

Day Two

  • Performance-based Acquisition
  • Performance indicator/measure/standard
  • Benefits and Challenges of PBA.
  • Post award orientation conference.
  • Performance monitoring and management

Day Three

  • EV: a sophisticated way to monitor contractor performance
  • Conduct progress meetings with the contractor
  • Manage contract performance
  • Applying incentives to manage performance
  • Using the award term incentive
  • Past performance as an incentive, Change happens, Risk management in PBA
  • Modifications
  • Contract change modifications
  • Contract change process
  • Change management in PBA
  • Impact on QASP
  • Contractor claims
  • Buyer claims
  • PBA as a conflict avoidance strategy
  • Beyond disputes and litigation
  • ADR in PBA.

Day Four

  • Payment and Closeout Payment in PBA
  • Performance-based payments
  • Advance payments, Invoice
  • Executing the payment process
  • The importance of final payment
  • Withholding payment
  • Contract closeout
  • Steps in contract closeout

Day Five

  • The Legal Background – Standards And Contracts
  • Why, What and How?
  • Tendering, Response And Supplier Evaluation
  • Case Study: The Supplier Perspective
  • Practical Assessment Exercises
  • Tactics And Behavior In Negotiation
  • Managing Supplier Performance
  • How Suppliers Charge

Fee Information

Course Fees vary based on location, topic and dates of the course. Please contact us to get details. Standard course fee includes:

  • tuition costs
  • certificate
  • study materials
  • meals (Lunch and refreshments)
  • a social program (only if more than five participants attend)

  • Course Fee does not cover
  • Visa
  • travel costs
  • any insurance
  • accommodation
  • personal expenses and other meals

  • Discounts may apply for groups, In-house training or destinations other than specified in the program. Please contact us with your requirements and we will provide you with a quote.

    Important Notes

    General Notes:

  • As an open course, this program is offered in specific destinations. However, for groups and as an in-house training, it can be offered in many parts of the world. Please contact us for more details
  • This program can be integrated with any other program in the same category and the client will get a considerable discount.
  • Accordemy courses can be offered in other languages than English too. Please contact us for your needs.

  • What Participants Receive?
  • Certificate of course completion issued by Accord Worldwide, Inc. The USA.
  • Lifetime free access to online version of the course material.
  • Lifetime free membership in related online discussion groups.
  • Discounted fee for future courses.

  • Travel Management

    If you require support in managing your trip to the course destination, we can provide you with information or arrangement. Travel management will be done by third party service providers and any discount will not apply on travel expenses.


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