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Wherever two or more parties come together, there is bound to be conflict. This is more significant in the implementation of projects and programs. A project’s timeline is fixed, and outputs are expected to be of standard quality. Conflicts can impact both or at least one of these important factors. Let alone the cost that it can incur on the project.  This course will give participants a comprehensive conflict resolution process that they can use and modify to resolve conflicts of any size. Participants will also be provided with a set of skills in solution-building and finding common ground.

Dealing with conflict is important for every organization, no matter its size. If a conflict is left unchecked or not resolved, it can lead to lost production, absences, attrition, and even lawsuits. In the conflict resolution workshop, participants will learn crucial conflict management skills, including dealing with frustration or embarrassment and using the “agreement frame.”


This course will provide you with:

  • Understand what conflict and conflict resolution mean
  • Master skills in the identification of conflict risks
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques

Who Should Attend?

This course is valuable to professionals at all levels who would like to increase their conflict resolution skills. Any person involved in project management and dealing with stakeholders needs to have the skill set for conflict prevention and resolution. 


Day One:

  • Pre-test Click here to try this test
  • Common Sources of Conflict in Projects
  • Identification of potential conflict risks
  • Strategies for conflict prevention
  • Understanding different stakeholders to prevent conflict


Day Two: 

  • What is conflict resolution?
  • Conflict Types
  • Conflict Resolution Process
  • Conflict Resolution Styles
  • Choosing the Appropriate Style in Project Situations

Day Three:

  • Creating an Effective Atmosphere for Resolution
  • Setting Ground Rules for Project Teams
  • Building Mutual Understanding within Project Teams
  • Finding Common Ground in Projects
  • Getting to the Root Cause of Conflicts


Day Four:

  • Stress and Anger Management Techniques
  • Effective Communication
  • Identifying the Benefits of Resolution in Projects
  • Generating Options for Resolution
  • Building a Solution


Day Five:

  • Developing Criteria for Effective Solutions
  • Shortlisting and Choosing the Best Solution
  • Building a Realistic and Practical Plan
  • Implementing the Resolution Process
  • Evaluating Situations and Customizing Approaches


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